Terms and Conditions for UNITECITY

Effective Date: March 11, 2025

Welcome to UNITECITY! By accessing and using our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our services.

1. Acceptance of Terms

By accessing our website at www.unitecity.xyz, ordering cakes, or using any of the services provided by UNITECITY, you acknowledge and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, you should not use our services or website.

2. Orders and Payment

  • Order Placement: Orders can be placed through our website, by phone, or by email. All orders are subject to availability and acceptance by UNITECITY.
  • Payment: Payment for orders must be made in full before processing. We accept the following methods of payment:
    • Credit and Debit Cards
    • PayPal
    • Bank Transfer
  • For custom cakes, a non-refundable deposit of 30% is required at the time of booking. The remaining balance is due upon delivery or pickup.

3. Custom Orders

  • Design and Size: Custom cakes are made according to the specifications provided by the customer. Please ensure all details (flavor, design, size, etc.) are confirmed before finalizing your order.
  • Deposit: A non-refundable deposit is required for custom orders. Once an order is confirmed, changes may not be possible, and the deposit is not refundable under any circumstances.

4. Pricing

  • All prices on our website are listed in GBP (£) and may change without notice. The final price of your order will depend on your specifications, including size, design, and any additional customizations.
  • Any discounts, promotions, or special offers are subject to availability and may be withdrawn at any time.

5. Delivery and Pickup

  • Delivery: We offer delivery services within the United Kingdom. Delivery charges will vary depending on the delivery location and time. You will be able to select your preferred delivery date and time during checkout.
  • Pickup: Customers may choose to pick up their cakes directly from our bakery in Rafford, United Kingdom. Pickup orders must be collected on the agreed date and time.

6. Order Modifications and Cancellations

  • Modifications: If you need to modify your order, please contact us at least 48 hours before the scheduled delivery or pickup time. We will do our best to accommodate your request.
  • Cancellations: You may cancel your order up to 48 hours before the scheduled delivery or pickup date for a full refund, minus the deposit for custom cakes. Orders canceled within 48 hours of the scheduled delivery date are non-refundable.

7. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, such as damage during delivery or an incorrect item, please contact us within 24 hours of receiving your cake. We will review your complaint and offer a suitable solution, such as a replacement or store credit.

8. Cake Quality and Freshness

We use only the finest ingredients to make our cakes. Each cake is freshly prepared to order and designed to be consumed within a few days of delivery. We do not accept responsibility for cakes that have been stored improperly after delivery.

9. Intellectual Property

All content on the UNITECITY website, including text, graphics, logos, images, and design, is the property of UNITECITY and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content from our website without prior written consent.

10. Limitation of Liability

  • UNITECITY is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or services.
  • In the case of a problem with your order, our liability is limited to the value of the cake ordered.

11. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. You can view our Privacy Policy at www.unitecity.xyz/privacy.

12. Modifications to the Terms

UNITECITY reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review these terms periodically.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

14. Contact Us

If you have any questions or concerns about our Terms and Conditions, please contact us at: