Sales Policy for UNITECITY

Effective Date: March 11, 2025

At UNITECITY, we strive to provide exceptional cakes and service to our customers. Our sales policy outlines the terms and conditions for purchasing cakes from us, ensuring that your shopping experience is smooth, transparent, and satisfactory.

1. Ordering Process

To place an order, customers can:

Orders can be made for delivery or pickup, and we offer both standard and custom cake options. For custom cakes, please provide as many details as possible regarding design, size, and flavor to ensure we can meet your expectations.

2. Order Confirmation and Payment

Once you’ve placed your order, we will send you an order confirmation via email with all details about your cake. Orders are not finalized until payment is received. We accept the following forms of payment:

  • Credit and Debit Cards
  • PayPal
  • Bank Transfer

For custom cakes, a non-refundable deposit of 30% is required at the time of booking to secure your order. The remaining balance is due upon delivery or pickup.

3. Pricing

All prices listed on our website are in GBP (£) and are subject to change. The final price of your order will depend on the size, design, and customization you request. Special offers, discounts, or promotions may apply, and the details of these will be communicated to you at the time of purchase.

4. Delivery and Pickup

  • Delivery: We offer delivery services within the United Kingdom. Delivery charges will vary based on the delivery location. You can choose your preferred delivery time during checkout.
  • Pickup: Customers who prefer to pick up their cakes directly from our bakery in Rafford, United Kingdom, can select the pickup option. Orders must be picked up on the scheduled date and time.

5. Order Changes and Cancellations

  • Order Changes: If you need to make changes to your order (such as flavor, size, or design), please contact us at least 48 hours before the scheduled delivery or pickup time. We will do our best to accommodate your request.
  • Cancellations: Orders can be canceled up to 48 hours before delivery for a full refund, minus the deposit for custom cakes. Cancellations made within 48 hours will not be refunded.

6. Special Orders and Custom Cakes

For custom orders or special requests, we require detailed information regarding the design, flavor, and size of the cake. Custom cakes are made specifically for each customer and are subject to availability. Please ensure all details are confirmed with us in advance. A deposit is required for custom orders, and the balance is due upon delivery or pickup.

7. Cake Quality and Freshness

At UNITECITY, we pride ourselves on the quality and freshness of our cakes. All cakes are made to order using the finest ingredients to ensure maximum flavor and freshness. We do not store cakes or use pre-made bases; each cake is freshly prepared to meet your needs.

8. Customer Support

We are dedicated to providing exceptional customer service. If you have any questions or concerns regarding your order, please feel free to reach out to us: