Shipping Policy

At PeakCity, we are committed to delivering your kitchenware and utensils safely and efficiently. Our goal is to ensure that your shopping experience is as smooth as possible, from browsing to receiving your order. Please take a moment to review our detailed shipping policy below:

1. Processing Time

Once you place your order, our team works diligently to prepare it for shipping. Orders are typically processed and shipped within 1-3 business days. Please note that weekends and holidays may cause slight delays in processing. You will receive an email notification with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs. The shipping rates and delivery times depend on your location and the shipping method you choose at checkout.

• Standard Shipping: Estimated delivery time is 5-7 business days.
• Expedited Shipping: Estimated delivery time is 2-3 business days.
• Express Shipping: Estimated delivery time is 1-2 business days.

Shipping rates are calculated based on the weight of your order and the delivery address. You will be able to see the exact shipping cost before completing your purchase.

3. International Shipping

We are pleased to offer international shipping to select countries. International shipping times and rates will vary depending on the destination. Please ensure that the shipping address is accurate to avoid any delays.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to check the status of your order on the carrier’s website. If you experience any issues with tracking, feel free to reach out to our customer support team for assistance.

5. Shipping Restrictions

While we strive to ship to as many locations as possible, there may be some restrictions on certain products or regions due to logistical limitations. If we are unable to fulfill your order, we will notify you as soon as possible and provide alternative solutions.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue. Please retain all packaging materials and take photographs of any damage to help expedite the claims process.

7. Incorrect Address

It is important that you provide the correct shipping address when placing your order. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately, and we will try to make adjustments before your order ships.

8. Shipping Notifications

We will send you email notifications throughout the shipping process. These notifications include order confirmation, shipping confirmation, and delivery status. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

9. Customs Fees & Import Duties

For international shipments, the recipient may be responsible for any customs fees, import duties, or taxes that are imposed by the destination country. These fees are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office for more information.

10. Shipping Delays

While we do our best to ensure timely delivery, there may be delays due to circumstances beyond our control, such as weather, holidays, or logistical challenges. We apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or need assistance with your order, please contact our customer service team at info@peakcity.xyz or call us at 440-490-5329.